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Your privacy is significant to us and we value your trust. Therefore, we make it one of our top priorities to guarantee the security of the personal information you provide us with.
This statement describes how we utilize and process your personal data, hopefully, provided in an understandable and clear way so you can get where we are coming from with ease. In addition, it also tells you how to contact us if you have any enquiries about your personal information, which we are more than glad to answer. You are also encouraged to read our separate Cookies Policy, which helps you understand how MunidalQatar.com makes use of cookies.
By visiting our website, you are accepting the terms described hereunder.
What type of information do we collect from you?
We cannot help you book the perfect service without information, so when you use our services there are certain types of information, we as a MunidalQatar.com asks for and this may include the following:
In General: We receive and save any information you enter on our website or provide in any other way. This includes information that you can be identified through (personal information), including your first and last name, telephone number, and email address, and billing information (such as credit card number, cardholder name, and expiration date). We may also ask for information about your hotel name and check-in date and car rental program information. You can choose not to provide information to us, but normally some information about you is required so you can register as a member, book a trip, complete a user profile, sometimes take part in a survey and contest, ask us a question, or make other transactions on our website.
Travel Companion Information: When you make a booking for somebody else through this website, we will ask you to provide us with the personal information and travel preferences about that companion. You should obtain the approval of other companions prior to providing us with their personal information and travel preferences, as any access to view or alter their information will be available only through your account.
Information from Other Sources: We also may regularly get both personal and non-personal information about you from associated entities, business partners and other independent third-party suppliers and add it to our account data. Additionally, if you sign up for MunidalQatar.com using your social media account, link your MunidalQatar.com account to your social media account, or use certain other MunidalQatar.com social media features, we may access information about you through that social media provider as per the provider’s policies. The information may contain your name, email address, profile picture, gender, list of friends, and other information that you authorize us to receive. Relying on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your particular locations (Location Data) to provide you with related content. Please note that your Location Data may also be shared with your friends on a social media provider as per the privacy settings for that social media provider.
Automatic Information: We automatically collect some information about your computer when you visit our website. For instance, we will collect your IP address, Web browser software (such as Firefox, Safari, or Chrome), and referring websites. We also may collect information about your online performance, such as trips viewed, and bookings made. Our aims in collecting this automatic information include helping customize your user experience and preventing fraudulence. If you need to get in touch with our customer service team or reach out to us through other means (such as through social media, we will collect information from you there too). After a trip, clients may be asked to provide a review to help ensure future customers get what they are looking for.
How we utilize your information
We utilize the information collected about you in the following ways:
Reservations: Firstly, we use your personal information to complete and manage your online booking. We may also offer you other travel-related products and services from third entities. These will be through our online services, and if you choose to use these services, we will use your information to complete and manage your booking just as we would if you booked an accommodation only.
Customer service: We offer worldwide customer service, and we are there to help 24 hours a day, 7 days a week. Sharing your details with our customer service team lets us respond when you need us – including helping you to get the desired service and responding to any inquiries you might have about your booking.
Account administration: MunidalQatar.com users can make a user account on our website or apps. We utilize the information you provide us to manage this account, allow you to do useful things and make forthcoming bookings easily. You may manage your bookings or other transactions or your personal settings and take advantage of special promotions we offer.
Marketing activities: We also utilize your information for marketing purposes. These activities may comprise the following:
Communicating with you: There may be times where we would need to communicate, including by email, by post, by phone or by texting you – which way we choose depends on the contact information you have previously provided us with, and to also process the communications you send to us. There could be some reasons for this, including:
Market research: We sometimes ask our clients to participate in market research. Any additional personal information that you provide us as part of the market research will be used only with your approval.
Promotion of a safe and reliable service: In order to build a reliable environment for you, your travel companion, MunidalQatar.com’s business partners and our service partners, we may use personal information for the recognition and prevention of fraudulence and other illegal or undesirable activities. Also, we may use personal information for risk assessment and security purposes, including the authentication of users and bookings.
Improving our services: We also use personal information for analytical purposes. This is part of our mission to enhance our services and improve the user experience, but can also be used for testing purposes, troubleshooting and to enhance the functionality and quality of our online travel services. The main aim here is to improve and customize our online portal to suit your needs the best, making our website easier and more pleasurable to use.
During calls with the MunidalQatar.com support team, live listening may be done, or calls may be recorded for quality control purposes and training needs. Call Recordings are kept for a fixed period and automatically removed, unless MunidalQatar.com has a legal interest to keep such recording for a longer period (as reasonably needed), including for fraudulence investigation purposes. Any call recordings will be managed in accordance with this Privacy Policy.Legal purposes: In some cases, we may need to utilize your information to manage and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of MunidalQatar.com online booking service as fairly expected.
To process your information as mentioned above, we count on the below legal bases:
Performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For instance, if you utilize our services to make an online booking, we will use your information to carry out our obligation to complete and manage that booking as per the contract that we have with you.
Legitimate interests: We may utilize your information for our legitimate interests, such as to provide you with the best proper content of the website, emails, and newsletters, to enhance and promote our products and services and the content on our website, and for management, fraud detection and legal purposes.
Approval: We may count on your approval to utilize your personal information for some straight marketing purposes.
With whom we share your data
This website may share your information with the parties below:
We also may share your information:
We also may share anonymous information with third parties, including advertisers and investors. For instance, we may tell our advertisers the number of visitors our website receives or the most widespread hotels and holiday destinations. This information does not include any personal information and is used to develop content and services we hope you will find of interest.
How you can access your information:
You can access your contact information by visiting the website’s Member Profile page. You can close your account or update your contact information by sending us an email to the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account whenever you want. Please also note that we may keep certain information related to your account for analytical purposes and for record keeping honesty. You always have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us to the email address listed below. Please write "personal information update request" in the subject line of your email to speed the process a bit more.
You can also contact us if you think that the personal information, we have for you is untrue, if you believe that we are no longer authorized to use your personal information, or if you have any other inquiries about how your personal information is used or about this Privacy Policy, please email or write to us using the contact information below.
Your choices regarding the collection and utilization of your information.
You may have the opportunity on our website to provide a mobile number to receive day-of-travel flight alerts. You may stop these alerts at any time.
How we make use of social media
We use social media partially to facilitate the use of online booking services, but also to promote our business partners’ travel-related products and services and to advertise, improve and facilitate our own services.
Log in with your social media account: we may offer you the chance to sign in to a MunidalQatar.com user account with your social media account, which saves you from having to remember different user names and passwords for different accounts. After you have signed in once, you will always be able to use your social media account to sign in to your MunidalQatar.com account. You may be able to separate these accounts from each other at any time you want.
Integration of social media plugins: we may also integrate social media plugins into MunidalQatar.com website and apps. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button) certain information is shared with these social media providers. If you are logged in to your social media account at the same time, your social media provider may link this information with your social media account and possibly present your activities on your social media profile to be shared with others in your network.
Other social media services and features: We may also integrate other social media services (like social media messaging) to interact with MunidalQatar.com or with your friends about our offered services. We may also keep social media accounts and offer apps on several social media websites. Each time you connect with MunidalQatar.com through social media, your social media service provider may permit you to share information with MunidalQatar.com. If you agree to share, you will normally be informed by your social media provider which information will be shared. For instance, when you log into a MunidalQatar.com user account with your social media account, certain information (as approved by you to your social media provider) may be shared with MunidalQatar.com. This may include your email address, age or profile pictures saved in your user account.
When you register with a MunidalQatar.com social media app or connect to a social media messaging service without having a MunidalQatar.com user account, the information you choose to share with us might include the basic information available in your social media profile (including your email address, status updates and a list of your friends). We will utilize this data to help provide you with the service you requested – for instance, to forward a message you want to send to your contacts or to create a personalized user experience in the app itself or on our websites. It means we can fit our services to meet your needs, connecting you and your friends with the best travel destinations and analyzing and improving our travel-related services. Your social media provider will be able to tell you more about how they use and process your data each time you connect with MunidalQatar.com through them.
How we keep your information protected
We want you to feel confident about using this website to make travel activities, and we are committed to protecting the information we collect. While no website can warrant security, we have executed proper administrative, technical, and physical security procedures to help protect the personal information you share with us. We use proper business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures, technical and physical restrictions for accessing and using the personal data on our servers. Only authorized employees can access personal information in their scope of work, and we utilize firewalls and interference detection systems to help prevent unauthorized people from gaining access to your information.
Children’s Privacy
The services offered by MunidalQatar.com are not directed at children under 18 years old. The use of any of our services is only permitted with the valid approval of a parent or a guardian. If we receive information from a child under 18 years old, we have the right to delete it. In limited cases as part of a booking, purchase of other travel-related services, or in special cases, MunidalQatar.com may collect and utilize information about children only with the parent’s approval. Amendments to this Privacy Policy.
This Privacy Policy may be modified every now and then. So, visit this page on a regular basis to keep yourself updated and informed.
How you can contact us
If you have enquiries about this Privacy Policy, please send us an email at forthefans@mundialqatar.com
This Privacy Policy is effective as of July 11, 2021.
MunidalQatar.com, Ltd. is not responsible for content on external websites. © 2018 MunidalQatar.com, Ltd. All rights reserved.